Return & Refund Policy

Last updated: August 19, 2026

We want you to feel confident ordering from Twogether. This policy explains when returns, replacements, and refunds are available.

Return window

You may request a return within 30 days after delivery. Items must be unworn, unused, undamaged, and returned with their original packaging and proof of purchase. Contact us before sending anything back so we can provide return instructions.

Items that cannot be returned

Personalized, engraved, custom-made, final-sale, and gift-card purchases are not returnable unless defective or required by law. For hygiene reasons, pierced earrings cannot be returned after their sealed packaging has been opened, except when defective.

Damaged, defective, or incorrect orders

Inspect your order promptly. If an item arrives damaged, defective, or incorrect, email us within 72 hours of delivery with your order number and clear photos. We will review the issue and, where appropriate, offer a replacement, store credit, or refund.

Return shipping

Unless an item is defective, damaged, or incorrect, return-shipping costs are the customer’s responsibility. Original shipping charges and customs duties are not refundable unless required by law. Contact customer service and obtain return authorization before sending any item.

Return address

Contact customer service and obtain return authorization before sending any item. Approved returns must be sent to:

Twogether / Interstorm Global Limited
Unit 903A, 9/F., Cameron Commercial Centre
458-468 Hennessy Road
Causeway Bay, Hong Kong
Phone: +1 929 566 4281

Packages sent without prior return authorization may be delayed or refused.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method, typically within 10 business days. Your bank or card provider may need additional processing time.

Order changes and cancellations

Contact us as soon as possible. We cannot guarantee changes or cancellations after an order enters processing or fulfillment.

Contact

To request a return or report an issue, email contact@twogetherstore.com and include your order number.