Shipping & Delivery Policy

Last updated: July 27, 2026

Order processing

Orders are usually processed within 1–3 business days. Personalized or high-demand items may require additional time. Business days exclude weekends and public holidays.

Estimated delivery

Most standard deliveries arrive approximately 7–12 business days after processing unless a different estimate is shown on the product page or at checkout. Delivery dates are estimates rather than guarantees.

Shipping charges and international orders

Available shipping methods and charges are displayed at checkout. International customers are responsible for customs duties, import taxes, or local fees unless checkout states otherwise. Customs processing can extend delivery times.

Tracking

When tracking is available, we will send the tracking number after dispatch. Tracking updates may take up to 48 hours to appear.

Address changes

Review your address carefully before ordering. If you notice an error, contact us immediately. We can only change an address before processing or fulfillment begins.

Delays, missing parcels, and delivery issues

Carrier delays, customs, severe weather, and other events outside our control may affect delivery. If tracking shows delivery but you cannot locate the parcel, check with household members, neighbors, and the carrier before contacting us. We will help investigate where possible.

Damaged or incorrect deliveries

Email us within 72 hours of delivery with your order number and photos if an item arrives damaged or incorrect.

Contact

For shipping questions, email contact@twogether-shop.com.